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About Us

Est. Nigeria

BENIM

Modern Nigerian Trading & Fashion Brand

Quality
We Never Compromise
Trust
Built On Integrity
Value
Honest Prices Always

Who We Are

BENIM is a modern Nigerian trading and fashion brand built on quality, trust, and value. We curate footwear and fashion essentials designed to match everyday style with a premium feel — without the premium price.

Our Mission

Our mission is to bridge the gap between affordability and style, delivering products that feel global but remain accessible. At BENIM, we are not just selling products — we are building a trusted lifestyle brand.

What Makes Us Different

👟

Curated Fashion

Every product is hand-picked for quality and style — no compromise.

💰

Honest Prices

Premium quality at prices you can actually afford. Always transparent, no hidden fees.

🇳🇬

Made for Nigeria

Built by Nigerians, for Nigerians. We understand your lifestyle and your needs.

🚚

Fast Delivery

Nationwide delivery with real-time WhatsApp updates at every step.

Our Brand Promise

When you shop with BENIM, you are not just buying a product. You are investing in a brand that cares about how you look, how you feel, and how much you spend. Style is not a luxury — it is a right. And at BENIM, we make sure you have access to both.

Ready to experience BENIM?

Contact Us

Contact Us

We're here to help — reach us through any of the channels below

WhatsApp

Chat with us directly
+234 916 803 1213

Email

Send us an email
shopwitbenim@gmail.com

Business Hours

Monday – Saturday
8:00 AM – 8:00 PM (WAT)

Location

Nigeria
Nationwide delivery available

Send Us a Message

Shipping Policy

Shipping Policy

Last updated: January 2025

Shipping Coverage

Benim ships to all states across Nigeria. We partner with reputable logistics companies to ensure your orders arrive safely and on time.

Shipping Fees

  • Orders above ₦150,000: FREE shipping — no delivery fee applied.
  • Orders below ₦150,000: A flat delivery fee of ₦3,500 is added at checkout.
  • Delivery fees are calculated automatically based on your cart total.

Processing Time

Orders are processed within 1–2 business days after payment is confirmed. You will receive a WhatsApp notification when your order is shipped.

Estimated Delivery Times

  • Lagos: 1–2 business days
  • Abuja, Port Harcourt: 2–3 business days
  • Other states: 3–5 business days
  • Remote areas may take slightly longer.

Order Tracking

Once your order is shipped, you can track it using the Track Order feature in the app. You'll also receive WhatsApp updates at every status change.

Delivery Policy

Delivery Policy

Fast & Reliable Delivery across Nigeria

🚚

We Deliver Across Nigeria

Within 1–5 business days, right to your doorstep

+234 916 803 1213

Delivery Areas & Timelines

🏙️
Lagos
1–2 business days
🏛️
Abuja & Port Harcourt
2–3 business days
🌆
Other Major Cities
3–5 business days
🌍
Remote Areas
5–7 business days

Delivery Fees

LocationDelivery Fee
Ibadan₦1,500 – ₦2,500
Lagos₦2,500 – ₦3,500
Abuja / Port Harcourt₦4,500 – ₦6,000
Other States₦3,000 – ₦6,000
Orders above ₦150,000🎉 FREE Delivery

How It Works

1

Place Your Order

Add items to cart, select your address, and complete payment.

2

Order Confirmation on WhatsApp

You receive an instant WhatsApp confirmation with your order details.

3

Packed & Dispatched Within 24 Hours

Your item is carefully packed and handed to our logistics partner within 24 hours.

4

Tracking Updates via WhatsApp

Receive real-time WhatsApp updates at every stage — Confirmed, Processing, Out for Delivery, Delivered.

5

Delivery Agent Contacts You

Our delivery agent will call or WhatsApp you before arriving at your address.

Important Notes

  • Ensure your delivery address and phone number are correct at checkout.
  • Someone must be available to receive the package at the time of delivery.
  • BENIM is not responsible for delays caused by incorrect addresses provided at checkout.
  • Delivery times may vary during public holidays and peak seasons.

Delivery Issues?

Contact us immediately if you experience any delivery problem.

WhatsApp: +234 916 803 1213

Privacy Policy

Privacy Policy

Last updated: January 2025

Information We Collect

  • Account information: Name, email address, phone number
  • Delivery information: Delivery addresses
  • Transaction data: Order history, payment method (we do NOT store card details)
  • Usage data: Pages visited, products viewed, search queries

How We Use Your Information

  • To process and fulfill your orders
  • To send order updates via WhatsApp and email
  • To improve our platform and personalise your experience
  • To respond to customer service requests

Data Security

Your data is stored securely using industry-standard cloud infrastructure with encryption at rest and in transit. We do not sell your personal information to third parties.

Your Rights

  • You may request access to, correction of, or deletion of your personal data at any time.
  • You may opt out of marketing communications.
  • Contact us at shopwitbenim@gmail.com to exercise your rights.

Cookies

We use local storage to maintain your shopping cart and session data. No third-party advertising cookies are used.

Terms & Conditions

Terms & Conditions

Last updated: January 2025. By using Benim, you agree to these terms.

1. Use of the Platform

Benim is an online retail platform. You must be at least 18 years old to create an account and make purchases. You are responsible for maintaining the confidentiality of your account credentials.

2. Orders & Payment

  • All prices are in Nigerian Naira (₦) and include applicable taxes.
  • For Bank Transfer orders, payment must be made within 24 hours of placing the order.
  • Orders not paid within 24 hours (Bank Transfer) may be cancelled automatically.
  • We reserve the right to cancel orders due to pricing errors or stock issues.

3. Delivery

Delivery timelines are estimates. Benim is not liable for delays caused by logistics partners, natural events, or inaccurate address information provided by the buyer.

4. Returns & Refunds

Items may be returned within 7 days of delivery if they are defective, damaged, or incorrect. Items must be unused and in original packaging. Contact us via WhatsApp to initiate a return. Refunds are processed within 5–7 business days.

5. Prohibited Activities

  • Fraudulent orders or chargebacks
  • Misuse of promotional codes
  • Posting false or misleading reviews
  • Any activity that disrupts or harms the platform

6. Changes to Terms

Benim reserves the right to update these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.

FAQ

Frequently Asked Questions

Can't find your answer? Contact us — we're happy to help!

How do I place an order?
Browse products, add items to your cart, and click "Proceed to Checkout". You'll need to be signed in and have a saved delivery address. Choose your payment method and confirm your order.
When do I get free delivery?
Orders with a total value of ₦150,000 or above qualify for free delivery. Orders below ₦150,000 attract a flat delivery fee of ₦3,500, automatically added at checkout.
What payment methods do you accept?
We accept Bank Transfer and Pay on Delivery. Please use your Order ID as the transfer reference.
How do I track my order?
Go to Menu → Track Order and enter your Order ID or the phone number you used during checkout. You'll also receive automatic WhatsApp updates whenever your order status changes.
How long does delivery take?
Lagos: 1–2 business days. Abuja & Port Harcourt: 2–3 business days. Other states: 3–5 business days. Remote areas may take slightly longer.
Can I return a product?
Yes! You can return items within 7 days of delivery if they are defective, damaged, or incorrect. The item must be unused and in its original packaging. Contact us via WhatsApp to start the process.
Is my personal information safe?
Yes. We take your privacy seriously. Your data is stored securely using encrypted cloud infrastructure. We never sell your personal information to third parties. Read our Privacy Policy for details.
I made a Bank Transfer — how do I confirm my payment?
After transferring, send your payment receipt and Order ID to our WhatsApp: +234 916 803 1213. Our team will confirm your order within a few hours during business hours.

Benim Support

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